Shift Lead

Position Title: Shift Lead

Hours:  Full-Time 

Compensation:  $15.25-$15.50 + Tips (see below for other benefits)

Barista Responsibilities:

  • Be a brand ambassador, exhibiting hospitality and genuine care for customers and co-workers
  • Demonstrate a stellar knowledge of BCR’s coffee and other offerings as well as policies and procedures
  • Prepare and serve amazing beverages
  • Prepare and serve delicious food in accordance with standard operating procedures
  • Cash handling/POS operation
  • Anticipate customer and coffee bar needs
  • Follow health, safety and sanitation guidelines
  • Occasionally represent BCR at off-site events

Additional Shift Lead Responsibilities:

  • Manage all FOH staff on shift when Coffee Bar Manager is not present on floor
  • Proactively manage labor
  • Own guest service
  • Drive for sales results
  • Manage inventory/place vendor orders as needed
  • Manage food safety in preparation and service

Requirements:

  • Must love people
  • Must love coffee
  • Believes in and lives out BCR’s values
  • Possesses excellent communication skills
  • Must have customer-focused attitude
  • Must have ability to adapt to new situations
  • Flexible schedule (including early mornings, weekends and occasional evenings)
  • Must be approachable, mindful, and positive
  • Ability to receive constructive feedback in any given situation
  • Previous customer service leadership experience or previous Barista experience at BCR

Benefits for All Staff:

  • Paid Time Off
  • Employee discount and a free bag of coffee with each paycheck
  • Fantastic co-workers
  • Guaranteed wage of $19.00/hour

Additional Benefits for Full-Time Staff:

  • Eligible for health and dental insurance, per plan terms
  • Floating holiday pay

*Position includes occasionally bending, lifting and carrying objects up to 50 pounds and frequently bending, lifting and carrying objects up to 20 pounds. Position also includes working while standing for long periods of time.*


To apply, send a resume and cover letter to careers@backstory.coffee

Questions? Reach out to careers@backstory.coffee